• Choose your language:
  • Google-Translate-English to Scots Gaelic
  • Google-Translate-English to Irish Gaelic
  • Google-Translate-English to Welsh
  • Google-Translate-English to French
  • Google-Translate-English to German
  • Google-Translate-English to Italian
  • Google-Translate-English to Polish
  • Google-Translate-English to Russian
  • Google-Translate-English to Spanish
  • Google-Translate-English to Chinese
  • Google-Translate-English to Japanese
  • Google-Translate-English to Hindi
  • Google-Translate-English to Urdu
  • Add NACAS to your favorites
  • Print this page
  • Email this page to a friend
Wed 16 April, 2014
Getting help. What to bring with you.

Getting help. What to bring with you.

When you visit a North Ayrshire Citizens Advice Bureau for advice it is vital that the adviser who deals with your problem has as much information about your case as possible.

Here are the details of what you may need to bring with you.

Welfare Benefit Issues

  • All letters from Department for Work and Pensions (DWP), HMRC, local authorities and government agencies
  • Decision letters that you are not happy with or wish to challenge - this is essential
  • Proof of income: wage slips/benefit/tax credit/details
  • National Insurance Number
  • Bank Statement(latest copy)
  • Details of any savings
  • Rent, council tax, mortgage details

Find out more about our Benefits and Welfare Rights service.

Welfare Benefit Entitlement Check

If you would like us to check that you are receiving the benefits and tax credits to which you are entitled, please bring the following information for everyone living in your home.

  • Dates of birth
  • Employment status(employed or self employed)
  • Number of hours worked
  • Gross income from employment for last tax year - April 6 to April5 (A P60 form will provide this or if self employed, last year’s accounts)
  • Gross income for this year. Payslip is preferred. Estimate if self employed
  • If you are receiving benefits at present, please bring all the benefit award letters
  • Child care costs. Please bring something to show that the carer is fully approved along with how much you pay them.
  • Investment income and savings. Details of investments, savings and latest interest payments. Bank statements may be the best way to show this.
  • Rental agreement or current mortgage repayment
  • Council tax bill

For more information visit our Benefit Entitlement Checks page.

Debt/Money Problems

  • Details of all those that you owe money to (creditors)
  • Copies of original agreements
  • Copies of any Court papers
  • Proof of income: wage slips/benefit/tax credit etc details
  • Details of household expenditure/bills (food, utilities, etc)
  • Copies of the latest correspondence you have received

Find out more about our Money Advice and Debt Management service.

Employment Problems

  • Employment contract (if you have one) or job offer letter
  • Details of any disciplinary/grievance/dismissal issues
  • Any recent letters from employers
  • Staff handbook
  • Copies of employment tribunal applications (if relevant)
  • Proof of income: wage slips/benefit/tax credit etc details (if relevant)

Find out more about our Employment Advice and Employment Tribunals Representation service.

Housing Problems

  • Tenancy agreement (for rented accommodation)
  • Mortgage details (if applicable)
  • Title deeds (for owner occupiers)
  • Proof of income: wage slips/benefit/tax credit etc details
  • Relevant correspondence, e.g. court papers or letters from your landlord

Find out more about our Housing Advice service.

Consumer Problems

  • Full details of the goods or services causing the problem
  • Copies of any contracts/credit agreements
  • Any recent letters in connection with the problem
  • Proof of purchase
  • Proof of income: wage slips/benefit/tax credit etc details (if relevant)

Find out more about our Consumer Advice and Rights service.

Immigration/Asylum Problems

  • All letters from the Home Office and/or NASS (National Asylum Support Service)
  • Passport (if applicable), details of any visas or permits
  • Proof of income/NASS support
  • Wage slips/benefit/tax/credit/details

Family and Personal Issues

  • Any paperwork/letters relating to the issue
  • Copies of original agreements
  • Proof of income: wage slips/benefit/tax credit etc details (if relevant)

Other Problems

Any paperwork/letters/correspondence relating to the issue.

Telephone Advice

The North Ayrshire Citizens Advice Service is a provider of advice and information to the people of North Ayrshire. We can provide advice quickly and easily on a wide range of issues such as debt, employment, welfare and consumer advice.

All North Ayrshire Citizens Advice Bureaux offer a telephone service. During your initial call we will aim to assess your problem and how best we can help you resolve it. Our advisers provide a full advice service, dealing with all kinds of problems, they can:

  • talk through the options available to you based on your situation
  • refer you to another agency or organisation
  • arrange an appointment, either in the bureau or over the telephone to speak to a specialist adviser.

If the bureau offers to call you back to provide more detailed advice, please ensure you are available at that time, and have all your papers to hand. (for information we may need please look at the items in "What to bring with you to the bureau" and have them ready for when we call back).

Due to limited resources we are not always able to answer calls and apologise if you are unable to get through quickly.

If you cannot get through then you can email us via our contact us page or visit a bureau where you will be seen by an adviser.

Email Advice

E-mail is a convenient way to access our service. We provide a free email advice service accessed via our contact us page and is available to those who live or work in the North Ayrshire area.

Share this page:
Get advice online


Factsheets






Get Factsheet
Web Standards and Accessibility
Make this website talk with Browse Aloud...look, click, listen

BBC News Scotland

BBC News - Scotland
The latest stories from the Scotland section of the BBC News web site.

Power cut hits north of Scotland
Wed, 16 Apr 2014 21:33:16 GMT
A severe power cut leaves large areas of northern Scotland without electricity, with almost 200,000 properties said to have been affected.

Economy back to pre-recession level
Wed, 16 Apr 2014 23:17:43 GMT
Scotland's economic performance has returned to pre-recession levels, according to the Scottish Chambers of Commerce.

John Muir Way ready to be unveiled
Wed, 16 Apr 2014 23:20:50 GMT
The Scot who helped establish America's national parks is to be honoured at the opening of a long distance path which bears his name.

Funeral due for wall collapse pupil
Wed, 16 Apr 2014 23:22:14 GMT
The funeral of a 12-year-old girl who died after a wall fell on her at an Edinburgh school is to be held later.

Decline in shop footfall 'slows'
Wed, 16 Apr 2014 23:25:52 GMT
The recent decline in shopper numbers in Scotland has slowed significantly, according to new figures released by retailers.

Life term for 'monstrous' rapist
Wed, 16 Apr 2014 10:08:59 GMT
A "monstrous" sex attacker who raped five women and sexually abused a sixth was given a lifelong restriction sentence.

Boy airlifted after being hit by van
Wed, 16 Apr 2014 17:35:09 GMT
A ten-year-old boy is airlifted to hospital after being knocked off his bike by a van on a country road in Aberdeenshire.

Man shot in both legs in Coatbridge
Wed, 16 Apr 2014 11:50:04 GMT
A man is taken to hospital after being shot in both legs in a 'targeted' attack in North Lanarkshire on Tuesday evening.

Scottish unemployment rises by 3,000
Wed, 16 Apr 2014 09:35:26 GMT
Unemployment in Scotland rose by 3,000 to 179,000 between December and February 2014, according to official figures.

Flats evacuated in suspicious fire
Wed, 16 Apr 2014 09:56:41 GMT
A block of flats is evacuated and residents treated for smoke inhalation following a suspicious fire in Dumbiedykes Road, Edinburgh.


Our Offices:
Arran CAB
Ormidale Sports Centre
Shore Road
Brodick
Isle of Arran
KA27 8DL
Tel: 01770 302 710
Irvine CAB
22A Eglinton Street
Irvine
KA12 8AS
Tel: 01294 278 051
Kilbirnie CAB
43 Main Street
Kilbirnie
KA25 7BX
Tel: 01505 682 830
Largs CAB
32-34 Boyd Street
Largs
KA30 8LE
Tel: 01475 673 586
Saltcoats CAB
87 Dockhead Street
Saltcoats
KA21 5ED
Tel: 01294 467 848

© NACAS. All rights reserved. NACAS is recognised as a charity by the Inland Revenue (Scotland), Number SC028222. The North Ayrshire Citizens Advice Service is a Company Limited by Guarantee Number 188819. Registered Office: 87 Dockhead Street, Saltcoats, KA21 5ED