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Thu 18 September, 2014
Getting help. What to bring with you.

Getting help. What to bring with you.

When you visit a North Ayrshire Citizens Advice Bureau for advice it is vital that the adviser who deals with your problem has as much information about your case as possible.

Here are the details of what you may need to bring with you.

Welfare Benefit Issues

  • All letters from Department for Work and Pensions (DWP), HMRC, local authorities and government agencies
  • Decision letters that you are not happy with or wish to challenge - this is essential
  • Proof of income: wage slips/benefit/tax credit/details
  • National Insurance Number
  • Bank Statement(latest copy)
  • Details of any savings
  • Rent, council tax, mortgage details

Find out more about our Benefits and Welfare Rights service.

Welfare Benefit Entitlement Check

If you would like us to check that you are receiving the benefits and tax credits to which you are entitled, please bring the following information for everyone living in your home.

  • Dates of birth
  • Employment status(employed or self employed)
  • Number of hours worked
  • Gross income from employment for last tax year - April 6 to April5 (A P60 form will provide this or if self employed, last year’s accounts)
  • Gross income for this year. Payslip is preferred. Estimate if self employed
  • If you are receiving benefits at present, please bring all the benefit award letters
  • Child care costs. Please bring something to show that the carer is fully approved along with how much you pay them.
  • Investment income and savings. Details of investments, savings and latest interest payments. Bank statements may be the best way to show this.
  • Rental agreement or current mortgage repayment
  • Council tax bill

For more information visit our Benefit Entitlement Checks page.

Debt/Money Problems

  • Details of all those that you owe money to (creditors)
  • Copies of original agreements
  • Copies of any Court papers
  • Proof of income: wage slips/benefit/tax credit etc details
  • Details of household expenditure/bills (food, utilities, etc)
  • Copies of the latest correspondence you have received

Find out more about our Money Advice and Debt Management service.

Employment Problems

  • Employment contract (if you have one) or job offer letter
  • Details of any disciplinary/grievance/dismissal issues
  • Any recent letters from employers
  • Staff handbook
  • Copies of employment tribunal applications (if relevant)
  • Proof of income: wage slips/benefit/tax credit etc details (if relevant)

Find out more about our Employment Advice and Employment Tribunals Representation service.

Housing Problems

  • Tenancy agreement (for rented accommodation)
  • Mortgage details (if applicable)
  • Title deeds (for owner occupiers)
  • Proof of income: wage slips/benefit/tax credit etc details
  • Relevant correspondence, e.g. court papers or letters from your landlord

Find out more about our Housing Advice service.

Consumer Problems

  • Full details of the goods or services causing the problem
  • Copies of any contracts/credit agreements
  • Any recent letters in connection with the problem
  • Proof of purchase
  • Proof of income: wage slips/benefit/tax credit etc details (if relevant)

Immigration/Asylum Problems

  • All letters from the Home Office and/or NASS (National Asylum Support Service)
  • Passport (if applicable), details of any visas or permits
  • Proof of income/NASS support
  • Wage slips/benefit/tax/credit/details

Family and Personal Issues

  • Any paperwork/letters relating to the issue
  • Copies of original agreements
  • Proof of income: wage slips/benefit/tax credit etc details (if relevant)

Other Problems

Any paperwork/letters/correspondence relating to the issue.

Telephone Advice

The North Ayrshire Citizens Advice Service is a provider of advice and information to the people of North Ayrshire. We can provide advice quickly and easily on a wide range of issues such as debt, employment, welfare and consumer advice.

All North Ayrshire Citizens Advice Bureaux offer a telephone service. During your initial call we will aim to assess your problem and how best we can help you resolve it. Our advisers provide a full advice service, dealing with all kinds of problems, they can:

  • talk through the options available to you based on your situation
  • refer you to another agency or organisation
  • arrange an appointment, either in the bureau or over the telephone to speak to a specialist adviser.

If the bureau offers to call you back to provide more detailed advice, please ensure you are available at that time, and have all your papers to hand. (for information we may need please look at the items in "What to bring with you to the bureau" and have them ready for when we call back).

Due to limited resources we are not always able to answer calls and apologise if you are unable to get through quickly.

If you cannot get through then you can email us via our contact us page or visit a bureau where you will be seen by an adviser.

Email Advice

E-mail is a convenient way to access our service. We provide a free email advice service accessed via our contact us page and is available to those who live or work in the North Ayrshire area.

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Our Offices:
Arran CAB
Ormidale Sports Centre
Shore Road
Brodick
Isle of Arran
KA27 8DL
Tel: 01770 302 710
Irvine CAB
22A Eglinton Street
Irvine
KA12 8AS
Tel: 01294 278 051
Kilbirnie CAB
43 Main Street
Kilbirnie
KA25 7BX
Tel: 01505 682 830
Largs CAB
32-34 Boyd Street
Largs
KA30 8LE
Tel: 01475 673 586
Saltcoats CAB
87 Dockhead Street
Saltcoats
KA21 5ED
Tel: 01294 467 848

© NACAS. All rights reserved. NACAS is recognised as a charity by the Inland Revenue (Scotland), Number SC028222. The North Ayrshire Citizens Advice Service is a Company Limited by Guarantee Number 188819. Registered Office: 87 Dockhead Street, Saltcoats, KA21 5ED