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Mon 01 September, 2014
Our Citizens Advice Bureaux are accredited by Scottish National Standards Accredited Information and Advice Providers

Our Citizens Advice Bureaux are accredited by the Scottish National Standards for Information and Advice Providers.

North Ayrshire Citizens Advice Service has achieved accreditation from the Scottish National Standards for Information and Advice Providers.

We are the first advice service to have received accreditation in North Ayrshire, and up to such a high level, for the advice and information services that we provide.

The accreditation standards were developed by the Scottish Government to ensure that advice services throughout Scotland are being delivered to an acceptable and consistent level.

The assessment process was extremely thorough and examined every aspect of North Ayrshire Citizens Advice Service’s activities which included management, planning, accessibility, customer care and service provision.

What does this mean for you?

Where you see this certificate it means that when you visit, or contact, a North Ayrshire Citizens Advice Bureau, and make use of our advice and information services, they have been independently assessed to ensure they conform to the relevant standards as set by the Scottish Government.

The certificate gives you the assurance the advice and information services you receive meet the set standard and are reliable and dependable.

Our advisers are trained to the nationally recognised and respected Adviser Training Programme, and this award recognises their hard work and achievement to deliver a free, professional, independent and confidential service to our customers.

Advice you can trust

The North Ayrshire Citizens Advice Service, and our associated Citizens Advice Bureaux, have been serving the local community since the amalgamation of Cunninghame Citizens Advice, the Unemployed Workers Centre and Arran Information and Advice in 1998.

We are committed to providing our customers with the best advice and information services to help them make informed decisions to better manage their problems.

The Scottish National Standards for Information and Advice Providers certificate is a sign that our advice and information services are services that you can trust, dependable and of the highest quality.

Read more about our award for the Scottish National Standards for Information and Advice Providers.

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BBC News - Scotland
The latest stories from the Scotland section of the BBC News web site.

Thousands in late rush to vote
Tue, 02 Sep 2014 00:13:27 GMT
Local registration centres say in recent days they have received tens of thousands of applications from people wanting to vote.

Water voles end 20-year absence
Tue, 02 Sep 2014 00:15:10 GMT
Water voles - one of the UK's rarest animals - have re-established a population at an RSPB Scotland reserve in the Highlands.

Singing Kettle comes off the boil
Tue, 02 Sep 2014 00:19:02 GMT
Children's entertainers The Singing Kettle announce they are calling it a day and will stop performing early next year.

Brown issues warning over UK debt
Tue, 02 Sep 2014 00:20:52 GMT
Gordon Brown says an independent Scotland would become "an international outcast" if it refused to accept a share of UK debt.

Superfast computing to be piloted
Tue, 02 Sep 2014 00:25:40 GMT
Superfast computer technology is to be piloted in the Highlands in a project involving Fujitsu, Highland Council and Energy North.

MP Jim Murphy resuming campaign tour
Tue, 02 Sep 2014 00:29:13 GMT
Labour MP Jim Murphy is resuming his street tour of Scotland ahead of the independence referendum, following its suspension last week.

Murray beats Tsonga to reach quarters
Mon, 01 Sep 2014 21:24:21 GMT
Britain's Andy Murray beats Jo-Wilfried Tsonga 7-5 7-5 6-4 to book a US Open quarter-final against Novak Djokovic.

Dad jailed for killing son's mugger
Mon, 01 Sep 2014 11:35:38 GMT
A man who admitted killing a knife-wielding robber who took his son's iPhone is jailed for six years.

Edinburgh panda may have miscarried
Mon, 01 Sep 2014 16:46:50 GMT
Edinburgh Zoo is concerned that the UK's only female giant panda may no longer be pregnant.

Woman mistreated dozens of animals
Mon, 01 Sep 2014 14:59:27 GMT
Ann Wynd, 75, is convicted of causing unnecessary suffering to dozens of animals at a farm in Stirlingshire.

Our Offices:
Arran CAB
Ormidale Sports Centre
Shore Road
Isle of Arran
KA27 8DL
Tel: 01770 302 710
Irvine CAB
22A Eglinton Street
KA12 8AS
Tel: 01294 278 051
Kilbirnie CAB
43 Main Street
KA25 7BX
Tel: 01505 682 830
Largs CAB
32-34 Boyd Street
KA30 8LE
Tel: 01475 673 586
Saltcoats CAB
87 Dockhead Street
KA21 5ED
Tel: 01294 467 848

© NACAS. All rights reserved. NACAS is recognised as a charity by the Inland Revenue (Scotland), Number SC028222. The North Ayrshire Citizens Advice Service is a Company Limited by Guarantee Number 188819. Registered Office: 87 Dockhead Street, Saltcoats, KA21 5ED