Receptionist / Administrator
| Employer: | North Ayrshire Citizens Advice Service |
| Purpose of job: | Provide receptionist and administrative support for the staff and volunteers in Saltcoats Citizens Advice Bureau. |
| Responsible to: | Service Manager |
Main responsibilities
- Ensure the day to day smooth running of administrative systems within the Citizens Advice Bureau.
- Provide receptionist support for advisers and staff in the Saltcoats Citizens Advice Bureau.
Duties
- First point of contact for the clients on entering the Saltcoats Bureau.
- Ensure that the client record sheet is completed prior to the adviser taking the client to interview.
- Ensure all contact details are entered into the IT (CASTLE) system in a timely and accurate manner.
- Book all necessary appointments in the relevant diaries and send an email reminder re date and time.
- Carry out photocopying duties for bureau adviser volunteers when requested to do so.
- Maintain the office filing systems to ensure easy retrieval when files are required.
- Carry out other occasional ad hoc duties as requested by the Service Manager.
Person specification
- Organised with good time management skills.
- Good interpersonal Skills.
- Ability to file alphabetically.
- IT Skills are desirable but not essential (but must be willing to learn).
- Flexible attitude.
- Can work under minimum supervision.
Eligibility for Community Jobs Scotland
CJS jobs are open to 16 - 24 year olds who have been unemployed for at least 6 months and people aged 25 and over in designated areas of high unemployment who have also been without a job for at least 6 months. Some people may qualify for early entry. For information please contact your Jobcentre Plus Advisor or Skills Development Scotland Advisor.
How to apply
For details and to make an application please contact your Job Centre Plus or Skills Development Advisor. This is to ensure eligibility to apply for the Community Jobs Scotland position. North Ayrshire Citizens Advice Service cannot accept applications directly.
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