Consumer Rights Advice
Problems with holidays, credit cards, faulty goods, cars or building work? Shop safely and securely with our Consumer Advice pages.
For advice on a range of consumer issues and problems talk to a North Ayrshire Citizens Advice Bureau Consumer Adviser.
Cooling off periods and cancellations
Your rights when buying.
Contracts are legally binding, therefore it’s difficult to cancel without financial penalty unless you can prove breach of contract. In many situations however, such as buying goods from shops, you are able to cancel the contract and get your money back.
Buying on the internet
What you need to know about buying online.
New Regulations have introduced greater consumer protection measures for the increasing number of people buying online and by mail order. Although the practice is still not without its problems due to the anonymity of the web and the regularity of card fraud.
Junk Mail, Cold Callers and Telemarketing
Advice to protect yourself from unwanted selling.
The invasion of our privacy at home is becoming an important issue, which is why procedures are in place both to protect you and to allow you to opt out from receiving junk mail and cold callers.
Problems with builders or tradesmen
What you need to know before you employ a builder or tradesman.
It's important to choose the right builder. Many people spend more time planning a holiday than they do considering their options when it comes to building work. Yet the building work may cost ten times as much and involve their most prized asset - the home.