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Tue 02 September, 2014
Energy Assistance Package.

Affordable Warmth Service

Find out what you can do and what help is available if you are having difficulties paying your energy bills.

read more about Help with your energy bills

Energy Assistance Package

Energy Assistance Package

The Energy Assistance Package is open to people across Scotland offering free advice on how to make the home more energy efficient, and cut down on heating costs.

In addition to this, if you fulfil certain criteria, you could receive further help, such as free insulation, draught proofing or a new heating system.

read more about the Energy Assistance Package

Making a complaint to your energy supplier.

Making a complaint to your energy supplier

If you are unhappy with the service you've received from your energy supplier there are steps you can take to resolve the matter.

Most complaints about energy companies are about inaccurate, late or unclear energy bills and poor level of service. If you are having problems with your energy supplier read on and find out what you can do about it.

read more about making a complaint to your energy supplier

Social Tariffs for vulnerable customers

Social Tariffs for vulnerable customers

To help vulnerable customers cope with the high costs of gas and electricity energy suppliers offer social tariffs.

If you’re struggling to keep up with the rising cost of heating your home, why not talk to your provider and see if you can be moved to a cheaper tariff? Or visit a North Ayrshire Citizens Advice Bureau and we’ll check your eligibility to lower tariffs.

read more about social tariffs for vulnerable customers

Help with energy costs for vulnerable customers.

Help with energy costs for vulnerable customers

If you are struggling to pay for your energy and worried about how you can heat your home there a number of ways we can help.

Energy companies provide free help for customers who struggle to pay their bills or heat their home. Read on to find out more about help for vulnerable customers.

read more about help with energy costs for vulnerable customers

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uSwitch Gas & Electricity News

Are you eligible for the Warm Home Discount?
Tue, 02 Sep 2014 13:53:02 +0000
According to research carried out by the Home Heat Helpline, 3.5m vulnerable and low-income households across the country are not receiving the financial support they are entitled to, under schemes such as the Warm Home Discount. The Warm Home Discount is a grant of up to £140 to help pay for electricity, aimed at vulnerable [...]

Millions set to miss out on energy rebate
Mon, 01 Sep 2014 09:24:46 +0000
According to an impact assessment carried out by the Department of Energy and Climate Change (DECC), suppliers have said not all eligible customers will be able to receive their £12 rebate. Affected customers could include those who are moving home or switching energy supplier as their accounts are “in transit”. According to the Telegraph, about [...]

Ofgem: Energy suppliers will see profits fall over coming year
Fri, 29 Aug 2014 08:51:36 +0000
New figures released by Ofgem suggest that energy suppliers will be making about £102 per dual fuel energy customer, over the next 12 months. The numbers are in stark contrast with previous estimates issued by the energy regulator, which stated that the big six would see their profit margins per customer double in the next [...]

Phil Glenister and uSwitch team up for new ad
Wed, 27 Aug 2014 09:17:12 +0000
Our latest TV advert features actor Phil Glenister trying to enjoy an English breakfast. Unfortunately he doesn’t quite manage! You can also see a selection of outtakes from the advert in the video below. WARNING – Contains offensive language Let us know what you think of the videos in the comments section.

Big six energy companies see rise in complaints and number of people switching
Tue, 26 Aug 2014 09:56:02 +0000
A record number of complaints have seen many of the big six forced to make payments for failing to provide adequate service levels. Last week EDF Energy agreed to pay £3m as a result of a 30% increase in customer complaint levels. In addition to rising complaints, small suppliers are now offering the cheapest deals [...]

EDF Energy told to pay £3m for failing to handle complaints
Fri, 22 Aug 2014 09:09:04 +0000
The payment follows an investigation, led by energy regulator Ofgem, which revealed a 30% rise in the number of complaints aimed at the energy supplier The fine follows the problematic installation of a new IT system at EDF Energy in 2011. The new system did not allow the supplier to receive and process customer grievances [...]

Labour promises tougher energy regulations
Thu, 21 Aug 2014 09:52:34 +0000
Caroline Flint, the shadow energy secretary, has pledged that if elected, the Labour party would create a new energy regulator with the power to remove licences from energy suppliers which breach regulations. Flint also criticized the current government for not doing enough to keep bills down: “On David Cameron’s watch, energy bills in Britain have [...]

British homes waste £227m by leaving appliances on standby – infographic
Wed, 20 Aug 2014 00:07:56 +0000
According to new research carried out by uSwitch, households across the UK are losing £227m, per year, by leaving their electrical appliances on standby. Of those surveyed, 76% admitted to leaving electrical goods on standby and a further 38% said they did so all the time. The average home leaves appliances on standby for a [...]

UK energy bills rising faster than almost everywhere else
Mon, 18 Aug 2014 10:10:05 +0000
According to the House of Commons Library, British homes have seen their energy bills rise faster than the vast majority of developed countries. An increase of 21% in three years is the equivalent of a £221 rise per year, for the average household. The research was carried out using figures from the Department of Energy [...]

Energy switchers saved more than £300 since last winter – infographic
Fri, 15 Aug 2014 09:58:15 +0000
New research carried out by uSwitch, shows that consumers who switched from one of the big six energy companies’ standard plans before last winter, are likely to have saved around £300 over the past year. During the run up to last winter’s energy price rises, the cheapest and most popular dual fuel deal available was [...]

Our Offices:
Arran CAB
Ormidale Sports Centre
Shore Road
Isle of Arran
KA27 8DL
Tel: 01770 302 710
Irvine CAB
22A Eglinton Street
KA12 8AS
Tel: 01294 278 051
Kilbirnie CAB
43 Main Street
KA25 7BX
Tel: 01505 682 830
Largs CAB
32-34 Boyd Street
KA30 8LE
Tel: 01475 673 586
Saltcoats CAB
87 Dockhead Street
KA21 5ED
Tel: 01294 467 848

© NACAS. All rights reserved. NACAS is recognised as a charity by the Inland Revenue (Scotland), Number SC028222. The North Ayrshire Citizens Advice Service is a Company Limited by Guarantee Number 188819. Registered Office: 87 Dockhead Street, Saltcoats, KA21 5ED