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Thu 18 September, 2014
Energy Assistance Package.

Affordable Warmth Service

Find out what you can do and what help is available if you are having difficulties paying your energy bills.

read more about Help with your energy bills

Energy Assistance Package

Energy Assistance Package

The Energy Assistance Package is open to people across Scotland offering free advice on how to make the home more energy efficient, and cut down on heating costs.

In addition to this, if you fulfil certain criteria, you could receive further help, such as free insulation, draught proofing or a new heating system.

read more about the Energy Assistance Package

Making a complaint to your energy supplier.

Making a complaint to your energy supplier

If you are unhappy with the service you've received from your energy supplier there are steps you can take to resolve the matter.

Most complaints about energy companies are about inaccurate, late or unclear energy bills and poor level of service. If you are having problems with your energy supplier read on and find out what you can do about it.

read more about making a complaint to your energy supplier

Social Tariffs for vulnerable customers

Social Tariffs for vulnerable customers

To help vulnerable customers cope with the high costs of gas and electricity energy suppliers offer social tariffs.

If you’re struggling to keep up with the rising cost of heating your home, why not talk to your provider and see if you can be moved to a cheaper tariff? Or visit a North Ayrshire Citizens Advice Bureau and we’ll check your eligibility to lower tariffs.

read more about social tariffs for vulnerable customers

Help with energy costs for vulnerable customers.

Help with energy costs for vulnerable customers

If you are struggling to pay for your energy and worried about how you can heat your home there a number of ways we can help.

Energy companies provide free help for customers who struggle to pay their bills or heat their home. Read on to find out more about help for vulnerable customers.

read more about help with energy costs for vulnerable customers

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Understanding your energy bills

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uSwitch Gas & Electricity News

Why you should switch energy supplier now
Wed, 17 Sep 2014 09:47:19 +0000
Although much of the UK has been enjoying relatively mild weather these past few weeks, that is more than likely to change in the near future. Given that it takes between four to six weeks to change energy supplier, the best way to avoid overpaying on your gas and electricity is to switch to a [...]

New supplier alert: Oink Energy enters the fray
Tue, 16 Sep 2014 15:38:52 +0000
Oink Energy offers a single energy tariff, which will cost homes a maximum of £1,198 per year, without exit fees. In contrast, the two cheapest dual fuel deals available both cost under £1,000 on average and are fixed for a year, meaning energy rates are guaranteed for 12 months. One of the supplier’s main advantages [...]

MPs declare Green Deal scheme a ‘failure’
Mon, 15 Sep 2014 09:29:56 +0000
The Green Deal scheme has been labelled a “disappointing failure” in a report compiled by a committee of MPS. Recommendations made for future programmes aimed at increasing energy efficiency, include implementing council tax reductions and lower stamp duty fees. Energy Secretary Ed Davey has responded to the report, saying council tax discounts for those who [...]

How much will a smart meter help you save on energy bills?
Fri, 12 Sep 2014 08:13:06 +0000
New figures from the Commons public accounts select committee suggest that households will pay a collective sum of £10.6bn, or £215 each, to fund the smart meter rollout over the next 15 years. In contrast the report states consumers will only save 2% of their annual energy bill, rising to 3% by 2030, as a [...]

How would Scottish independence affect your energy bills?
Thu, 11 Sep 2014 09:27:13 +0000
The UK government has stated that Scottish independence will lead to a drop in energy bills for those living in England and Wales. The main reason given for a drop in energy costs is the reduction in the level of subsidies British homes would have to pay in order to fund renewable energy schemes in [...]

Energy suppliers to hand back £153m of unclaimed credit
Wed, 10 Sep 2014 09:37:53 +0000
The £153m which energy companies have pledged to return has built up over the past six years. It is made up of the money customers overpaid to a previous supplier before switching to a rival. So if you were in credit when you switched energy supplier you may be affected. According to the MyEnergyCredit website, [...]

Big six energy suppliers continue to lose customers
Mon, 08 Sep 2014 09:01:34 +0000
According to research group Cornwall Energy, small suppliers now boast 3.8m households as their customers. As of the third quarter of 2014, the big six have a total of 45.9m, however, these figures are continuing to fall. According to the Department of Energy and Climate Change (DECC), the number of energy suppliers in the UK [...]

EU rules which ban powerful vacuum cleaners leave Dyson fuming
Fri, 05 Sep 2014 15:06:42 +0000
European legislation aimed at meeting targets for energy efficiency came into effect on 1 September 2014, when a new law banning vacuum cleaners rated above 1,600 watts was implemented. The European Commission states that the rules will contribute to saving 19 terawatt-hours every year by 2020. This is the equivalent of the electricity produced by [...]

npower lowers complaints after Ofgem threat to ban telesales
Thu, 04 Sep 2014 09:25:05 +0000
npower has lowered the number of customer complaints following a number of improvements to its customer service procedures. The supplier reported that the number of late bills being issued to customers has fallen from 280,000 in June, to 62,000 in August. Ofgem had set a maximum target of 100,000 complaints by August, otherwise npower would [...]

National Grid takes emergency measures to avoid winter blackouts
Wed, 03 Sep 2014 09:19:44 +0000
The unexpected shut down of several energy plants has forced the National Grid to find alternative supplies of electricity ahead of winter, to ward off potential shortages. Emergency measures could include the use of mothballed energy plants to make sure the country has enough energy to last the winter. The National Grid announced that the [...]


Our Offices:
Arran CAB
Ormidale Sports Centre
Shore Road
Brodick
Isle of Arran
KA27 8DL
Tel: 01770 302 710
Irvine CAB
22A Eglinton Street
Irvine
KA12 8AS
Tel: 01294 278 051
Kilbirnie CAB
43 Main Street
Kilbirnie
KA25 7BX
Tel: 01505 682 830
Largs CAB
32-34 Boyd Street
Largs
KA30 8LE
Tel: 01475 673 586
Saltcoats CAB
87 Dockhead Street
Saltcoats
KA21 5ED
Tel: 01294 467 848

© NACAS. All rights reserved. NACAS is recognised as a charity by the Inland Revenue (Scotland), Number SC028222. The North Ayrshire Citizens Advice Service is a Company Limited by Guarantee Number 188819. Registered Office: 87 Dockhead Street, Saltcoats, KA21 5ED