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Mon 06 February, 2012
Energy Assistance Package.

Affordable Warmth Service

Find out what you can do and what help is available if you are having difficulties paying your energy bills.

read more about Help with your energy bills

Energy Assistance Package

Energy Assistance Package

The Energy Assistance Package is open to people across Scotland offering free advice on how to make the home more energy efficient, and cut down on heating costs.

In addition to this, if you fulfil certain criteria, you could receive further help, such as free insulation, draught proofing or a new heating system.

read more about the Energy Assistance Package

Making a complaint to your energy supplier.

Making a complaint to your energy supplier

If you are unhappy with the service you've received from your energy supplier there are steps you can take to resolve the matter.

Most complaints about energy companies are about inaccurate, late or unclear energy bills and poor level of service. If you are having problems with your energy supplier read on and find out what you can do about it.

read more about making a complaint to your energy supplier

Social Tariffs for vulnerable customers

Social Tariffs for vulnerable customers

To help vulnerable customers cope with the high costs of gas and electricity energy suppliers offer social tariffs.

If you’re struggling to keep up with the rising cost of heating your home, why not talk to your provider and see if you can be moved to a cheaper tariff? Or visit a North Ayrshire Citizens Advice Bureau and we’ll check your eligibility to lower tariffs.

read more about social tariffs for vulnerable customers

Help with energy costs for vulnerable customers.

Help with energy costs for vulnerable customers

If you are struggling to pay for your energy and worried about how you can heat your home there a number of ways we can help.

Energy companies provide free help for customers who struggle to pay their bills or heat their home. Read on to find out more about help for vulnerable customers.

read more about help with energy costs for vulnerable customers

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uSwitch Utilities News

Thousands of energy consumers switching to smaller firms
Mon, 06 Feb 2012 12:27:00 GMT
Thousands of households are switching from the Big Six energy providers to smaller firms as a result of the increased cost of energy, it has emerged.

4 weeks left on solar panel deadline extension
Fri, 03 Feb 2012 10:45:33 GMT
A renewed rush of homeowners have come forward in order to take advantage of an extension to the deadline for cuts to solar panel subsidies.

Prince Charles criticises the energy efficiency of modern buildings
Fri, 03 Feb 2012 10:43:11 GMT
Prince Charles has said he thinks modern buildings are not energy efficient and will also not withstand the test of time.

8 in 10 are rationing their energy use this winter
Fri, 03 Feb 2012 07:59:00 GMT
New research from uSwitch finds that 8 in 10 consumers are rationing their energy use, with 85% still concerned about their winter energy bill, despite mild weather.

British Gas answer fuel poverty protester questions
Thu, 02 Feb 2012 11:46:42 GMT
The Managing Director of British Gas has addressed protesters occupying the company's meeting rooms in an attempt to placate them.

Energy saving measures to be fitted with home improvements
Thu, 02 Feb 2012 11:40:13 GMT
Changes to building regulations will see those carrying out home improvements will be required to install energy saving measures at the same time.

Uncertainty puts renewable projects on hold
Thu, 02 Feb 2012 11:37:57 GMT
Uncertainty about energy market reform and the cuts to solar energy subsidies have led to a number of renewable energy projects being put on hold or shelved.

42% have boiler problems during winter, claims E.ON
Wed, 01 Feb 2012 13:39:00 GMT
New reserach from Eon says boiler problems have affected 42% of households, as the UK heads into a cold snap

Energy smart meters to be voluntary in homes
Wed, 01 Feb 2012 11:50:31 GMT
Health and privacy fears mean that the government's plans to install a smart meter in every home by 2019 will have to be adjusted.

Reports of energy profits judged fair and appropriate by Ofgem
Wed, 01 Feb 2012 11:49:27 GMT
Ofgem has judged the way in which the Big Six energy companies report their profits as being fair and appropriate.

SSE on track to make £1.33bn in profits
Wed, 01 Feb 2012 11:48:15 GMT
SSE, one of the Big Six energy firms, is on track to record £1.33 billion in profits, according to the latest analysis.

Ofgem finds energy suppliers accounting 'broadly fair'
Tue, 31 Jan 2012 15:15:00 GMT
Review of the Big 6 energy supplier's accounting standards by independent firm finds standards fair, but calls for greater transparency.

1 in 3 businesses don't take energy efficiency seriously
Tue, 31 Jan 2012 12:17:19 GMT
One in three energy managers do not think that the company they work for takes energy efficiency seriously, a new study has found.

Water bills to rise 5.7% in 2012
Tue, 31 Jan 2012 10:14:00 GMT
Water bills are to rise by an average of 5.7% in 2012, largely offsetting household savings from energy price cuts announced just weeks ago.

Fuel poverty protesters attack Big Six energy firms
Mon, 30 Jan 2012 11:11:44 GMT
The Fuel Poverty Action Group organised a number of protests outside the offices of the Big Six energy firms and local government this weekend.

40 per cent increase in renewable energy deals in 2011
Mon, 30 Jan 2012 11:10:06 GMT
2011 saw the value of renewable energy deals across the world climb to £34.2 billion.

Fry-ups to power National Grid
Fri, 27 Jan 2012 11:00:08 GMT
Residents of Surrey are being encouraged to recycle their cooking oil in order to prevent the blockage of drains and provide a renewable form of energy.

UK energy sector vulnerable to climate change
Fri, 27 Jan 2012 10:53:55 GMT
The UK energy sector is susceptible to risks threatened by extreme weather conditions, the Climate Change Risk Assessment (CCRA) has found.

Will we really benefit from the roll out of smart meters?
Thu, 26 Jan 2012 16:49:08 GMT
By 2019 the government hopes to have installed 53 million smart meters across the UK at a cost of £12.7 billion.

Industrial sector wasting £110m a year on energy bills
Thu, 26 Jan 2012 11:28:44 GMT
Inefficient air compressors are costing the industrial sector £110 million a year in energy bills, according to the Carbon Trust.


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Ormidale Sports Centre
Shore Road
Brodick
Isle of Arran
KA27 8DL
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KA30 8LE
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Saltcoats
KA21 5ED
Tel: 01294 467 848

© NACAS. All rights reserved. NACAS is recognised as a charity by the Inland Revenue (Scotland), Number SC028222. The North Ayrshire Citizens Advice Service is a Company Limited by Guarantee Number 188819. Registered Office: 87 Dockhead Street, Saltcoats, KA21 5ED