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Fri 18 May, 2012
Energy Assistance Package.

Affordable Warmth Service

Find out what you can do and what help is available if you are having difficulties paying your energy bills.

read more about Help with your energy bills

Energy Assistance Package

Energy Assistance Package

The Energy Assistance Package is open to people across Scotland offering free advice on how to make the home more energy efficient, and cut down on heating costs.

In addition to this, if you fulfil certain criteria, you could receive further help, such as free insulation, draught proofing or a new heating system.

read more about the Energy Assistance Package

Making a complaint to your energy supplier.

Making a complaint to your energy supplier

If you are unhappy with the service you've received from your energy supplier there are steps you can take to resolve the matter.

Most complaints about energy companies are about inaccurate, late or unclear energy bills and poor level of service. If you are having problems with your energy supplier read on and find out what you can do about it.

read more about making a complaint to your energy supplier

Social Tariffs for vulnerable customers

Social Tariffs for vulnerable customers

To help vulnerable customers cope with the high costs of gas and electricity energy suppliers offer social tariffs.

If you’re struggling to keep up with the rising cost of heating your home, why not talk to your provider and see if you can be moved to a cheaper tariff? Or visit a North Ayrshire Citizens Advice Bureau and we’ll check your eligibility to lower tariffs.

read more about social tariffs for vulnerable customers

Help with energy costs for vulnerable customers.

Help with energy costs for vulnerable customers

If you are struggling to pay for your energy and worried about how you can heat your home there a number of ways we can help.

Energy companies provide free help for customers who struggle to pay their bills or heat their home. Read on to find out more about help for vulnerable customers.

read more about help with energy costs for vulnerable customers

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uSwitch News

Further solar panel cuts suspended
Fri, 18 May 2012 11:55:12 GMT
The second round of cuts to subsidies offered to those having solar panels fitted to their homes has been suspended, it has emerged.

Cost of energy rises 5 times faster than household income
Fri, 18 May 2012 08:00:00 GMT
The cost of household energy has rocketed more than five times faster than household income since 2004/05, according to new research from uSwitch.

Green Deal on track for October launch
Thu, 17 May 2012 11:38:19 GMT
The Department for Energy and Climate Change (DECC) has spoken out against reports that there may be a last minute review of the Green Deal.

Solar satellites for green energy tested
Thu, 17 May 2012 11:31:24 GMT
Tests have begun on solar satellites which could be used to power cities using renewable energy in the future.

Fuel poverty figures for 2010 show a fall from 5.5m to 4.75m
Thu, 17 May 2012 08:32:00 GMT
Fuel poverty figures released today show that estimated fuel poverty in the UK in 2010 impacted 4.75m households, down from 5.5m in 2009, but 2012 likely to see increases.

Ofwat releases Statement of Principles for water companies
Wed, 16 May 2012 11:00:03 GMT
A Statement of Principles has been released by the water regulator, Ofwat, which sets out a number of rules for water companies to follow.

Green policies will reduce energy bills by £94 by 2020
Wed, 16 May 2012 10:57:57 GMT
Low carbon policies will lead to a decrease in energy bills of £94 by the year 2020, the Department for Energy and Climate Change has estimated.

Concerns electricity reforms could deter investment
Wed, 16 May 2012 10:56:33 GMT
Plans set out by the government to reform the electricity market could lead to unpredictable pricing and act as a deterrent to investment, it has been warned.

Green Deal ‘needs to be reviewed’
Wed, 16 May 2012 08:56:00 GMT
The Green Deal faces changes to avoid failing those it is designed to assist, according to a government review due to take place today.

Guide to Green Deal launched
Tue, 15 May 2012 12:41:16 GMT
A guide has been launched in order to help businesses offer services under the Green Deal scheme, which is soon to be launched by the government.

Drought status removed in 19 counties
Tue, 15 May 2012 12:38:18 GMT
Official drought status has been removed by the Environment Agency in 19 counties after the wettest April ever recorded.

No reassurance on energy prices
Tue, 15 May 2012 12:33:51 GMT
Several of the Big Six energy firms have refused to follow in the footsteps of E.ON and announce a price freeze on bills for the rest of the year.

No domestic price rises from E.ON in 2012
Mon, 14 May 2012 11:02:28 GMT
E.ON has reassured its customers that there will be no price increases on domestic energy bills this year.

Solar panels still a great option
Mon, 14 May 2012 10:56:18 GMT
Solar panels are still an economically viable option for homeowners, as long as they have them installed soon.

Big Switch winning bid undercut by new First Utility Fixed Price deal
Fri, 11 May 2012 15:17:00 GMT
The Co-operative Energy’s reign as offering the cheapest fixed price energy plan after winning the Big Switch has been brought abruptly to an end by First Utility.

Carbon capture facility opened in Norway
Fri, 11 May 2012 12:07:28 GMT
The biggest carbon capture facility of its kind has been opened in Norway in order to test the so far unproven technology.

More solar installed than any other device in Europe in 2011
Fri, 11 May 2012 11:53:45 GMT
Solar power devices were the most installed energy technology in Europe last year, according to the European Photovoltaic Industry Association (EPIA).

British Gas bills will increase 15 per cent next winter
Fri, 11 May 2012 11:47:32 GMT
British Gas has warned that its customers will be subject to price increases again this year, despite recent cuts to their bills.

Brave, bold, but the Big Switch doesn't quite deliver
Fri, 11 May 2012 08:00:00 GMT
Co-operative Energy has been unveiled as winner of the Big Switch, but with a plan pricier than the cheapest tariff on the market.

Draft Water Bill will allow customers to swap suppliers
Thu, 10 May 2012 14:00:49 GMT
The Draft Water Bill, which was announced as part of the Queen's Speech yesterday, will enable public bodies and businesses to swap their water provider.


Our Offices:
Arran CAB
Ormidale Sports Centre
Shore Road
Brodick
Isle of Arran
KA27 8DL
Tel: 01770 302 710
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22A Eglinton Street
Irvine
KA12 8AS
Tel: 01294 278 051
Kilbirnie CAB
43 Main Street
Kilbirnie
KA25 7BX
Tel: 01505 682 830
Largs CAB
32-34 Boyd Street
Largs
KA30 8LE
Tel: 01475 673 586
Saltcoats CAB
87 Dockhead Street
Saltcoats
KA21 5ED
Tel: 01294 467 848

© NACAS. All rights reserved. NACAS is recognised as a charity by the Inland Revenue (Scotland), Number SC028222. The North Ayrshire Citizens Advice Service is a Company Limited by Guarantee Number 188819. Registered Office: 87 Dockhead Street, Saltcoats, KA21 5ED