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Wed 30 July, 2014
Energy Assistance Package.

Affordable Warmth Service

Find out what you can do and what help is available if you are having difficulties paying your energy bills.

read more about Help with your energy bills

Energy Assistance Package

Energy Assistance Package

The Energy Assistance Package is open to people across Scotland offering free advice on how to make the home more energy efficient, and cut down on heating costs.

In addition to this, if you fulfil certain criteria, you could receive further help, such as free insulation, draught proofing or a new heating system.

read more about the Energy Assistance Package

Making a complaint to your energy supplier.

Making a complaint to your energy supplier

If you are unhappy with the service you've received from your energy supplier there are steps you can take to resolve the matter.

Most complaints about energy companies are about inaccurate, late or unclear energy bills and poor level of service. If you are having problems with your energy supplier read on and find out what you can do about it.

read more about making a complaint to your energy supplier

Social Tariffs for vulnerable customers

Social Tariffs for vulnerable customers

To help vulnerable customers cope with the high costs of gas and electricity energy suppliers offer social tariffs.

If you’re struggling to keep up with the rising cost of heating your home, why not talk to your provider and see if you can be moved to a cheaper tariff? Or visit a North Ayrshire Citizens Advice Bureau and we’ll check your eligibility to lower tariffs.

read more about social tariffs for vulnerable customers

Help with energy costs for vulnerable customers.

Help with energy costs for vulnerable customers

If you are struggling to pay for your energy and worried about how you can heat your home there a number of ways we can help.

Energy companies provide free help for customers who struggle to pay their bills or heat their home. Read on to find out more about help for vulnerable customers.

read more about help with energy costs for vulnerable customers

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