NACAS. North Ayrshire's premier information and advice service.

North Ayrshire Citizens Advice Service is pleased to announce we have been awarded the Scottish National Standards for Information and Advice Providers.

Our volunteers and staff work tirelessly to provide a premium service that is independent, impartial, confidential and FREE to the people of North Ayrshire.

North Ayrshire Citizens Advice Service. The advice you want, the way you want it.

NACAS Newsdesk

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Referendum urged on gay marriageA former leader of the SNP has urged the Scottish Government to hold a referendum on the proposed introduction of same-sex marriage. Gordon Wilson argued that allowing same-sex partners to marry...Published - October 11, 2011
Fewer complaints against policeThe number of complaints against Scotland's police forces has dropped to a three year low, according to an independent review. Professor John McNeill, the Police Complaints Commissioner...Published - October 11, 2011
Redundancy claims 2,000 apprenticesAlmost 2,000 apprentices have been made redundant in the last two years, figures have revealed. Statistics from Government agency Skills Development Scotland (SDS) showed this had happened to 1,915...Published - October 11, 2011
Breaking up lifeline ferry services would be damaging warn unionsUnion chiefs are to warn a Scottish Government minister it would be a "political suicide mission" for lifeline ferry services to be broken up. Leaders of the RMT union are meeting...Published - October 11, 2011
Scientists demonstrate potential new treatment for most common form of infant leukaemiaA team lead by Cancer Research UK scientists have shown that a potential new drug could treat mixed-lineage leukaemia (MLL), the most common form of leukaemia in babies, according to a study published...Published - October 11, 2011
Plan for single EU online shopping law good for customers and UK retailers, says BRCA new optional sales law that would apply throughout the EU is good news for customers and UK retailers, said the British Retail Consortium (BRC) The European Commisssion has published its proposals...Published - October 11, 2011
OFT acts against debt management businessesThe OFT has taken action against a further three debt management businesses as part of its ongoing enforcement work in the sector. The OFT has acted to stop London-based Money Advice Direct...Published - October 11, 2011
MPs query banks' restrictions on basic account customers using rivals' cash machinesTwo of Britain's largest banks have been told by MPs to justify their restrictions on basic account customers using rivals' cash machines. The influential Treasury Select Committee has...Published - October 11, 2011
Defibrillators in Scottish shopsA scheme which will see life-saving devices installed in 40 stores in Scotland has been hailed by Health Secretary Nicola Sturgeon. The Semichem shop in Kirkcaldy is the first to have its staff...Published - October 11, 2011
New soldier's charity fund launchedA new charitable appeal is to be launched by the Army's most senior Scottish regiment, with organisers hoping to raise £1 million in the first year. The Royal Scots Dragoon Guards...Published - October 11, 2011

Getting help. The information we need.

When you contact a North Ayrshire Citizens Advice Bureau for advice, either in person or telephone or email, it is vital that the adviser who deals with your problem has as much information about your case as possible.

Find out more about the details we may need to help resolve your problem quicker.

what to bring with you

Help getting ready for digital tv switch over

Digital TV Switchover in North Ayrshire

Digital switch over is due in our area in 2011. It will take place in two stages 11 May and 25 May 2011. Information on all aspects of the switch over and change of equipment required can be found on-line.

Read more about the Digital TV Switchover.

For full information on the switch over go to the website of digitaluk

Benefit Entitlement Checks

Are you getting what you're entitled to?

Up to £16bn in income-related benefits and tax credits went unclaimed in Britain in 2009-2010.

You could be missing out on unpaid benefits. Call in to a North Ayrshire Citizens Advice Bureau today and we'll check your entitlement.

If you are facing redundancy visit a North Ayrshire Citizens Advice Bureau

Redundancy and leaving your job

Guide about redundancy rights and leaving your job.

Your employer has responsibilities to treat you fairly and follow the correct process if they are considering making redundancies. They should think about any alternatives to making you redundant. Get an overview of your rights if you are facing redundancy.

Mortgage arrears or payment difficulties

Help with your mortgage

If you can't meet your mortgage repayments, or you're worried you might fall behind, contact your lender as soon as possible. Find out different ways in which you may be able to get help if you're in difficulty with your mortgage payments.

Are you facing eviction?

Information you need to know if you are facing eviction.

Landlords have to follow special legal procedures in order to evict tenants. This section tells you about the procedures they must follow and what your rights are.

Find out how a landlord can regain possession of their property and a tenant's rights against illegal eviction and harassment.

Training and benefits of volunteering

We are committed to ensuring our volunteers are fully trained and equipped for any role they undertake with us.

By ensuring you are trained not only prepares you for the role you are to undertake with us, but this can also look great on your CV.

Help with energy costs for vulnerable customers

If you are struggling to pay for your energy and worried about how you can heat your home there a number of ways we can help.

Energy companies provide free help for customers who struggle to pay their bills or heat their home. Read on to find out more about help for vulnerable customers.