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Fri 18 May, 2012

NACAS. North Ayrshire's premier information and advice service.

North Ayrshire Citizens Advice Service is pleased to announce we have been awarded the Scottish National Standards for Information and Advice Providers.

Our volunteers and staff work tirelessly to provide a premium service that is independent, impartial, confidential and FREE to the people of North Ayrshire.

North Ayrshire Citizens Advice Service. The advice you want, the way you want it.
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News at your fingertips

  • New FREE Telephone Advice Line Launched by NACASNew FREE Telephone Advice Line Launched by NACASResidents of North Ayrshire will find it easier to get advice with the launch of a new telephone advice service today (Monday 30th April 2012). Advice Line, the new free and confidential service from...Published - April 30, 2012
  • Referendum urged on gay marriageReferendum urged on gay marriageA former leader of the SNP has urged the Scottish Government to hold a referendum on the proposed introduction of same-sex marriage. Gordon Wilson argued that allowing same-sex partners to marry...Published - October 11, 2011
  • Fewer complaints against policeFewer complaints against policeThe number of complaints against Scotland's police forces has dropped to a three year low, according to an independent review. Professor John McNeill, the Police Complaints Commissioner...Published - October 11, 2011
  • Redundancy claims 2,000 apprenticesRedundancy claims 2,000 apprenticesAlmost 2,000 apprentices have been made redundant in the last two years, figures have revealed. Statistics from Government agency Skills Development Scotland (SDS) showed this had happened to 1,915...Published - October 11, 2011
  • Breaking up lifeline ferry services would be damaging warn unionsBreaking up lifeline ferry services would be damaging warn unionsUnion chiefs are to warn a Scottish Government minister it would be a "political suicide mission" for lifeline ferry services to be broken up. Leaders of the RMT union are meeting...Published - October 11, 2011
  • Scientists demonstrate potential new treatment for most common form of infant leukaemiaScientists demonstrate potential new treatment for most common form of infant leukaemiaA team lead by Cancer Research UK scientists have shown that a potential new drug could treat mixed-lineage leukaemia (MLL), the most common form of leukaemia in babies, according to a study published...Published - October 11, 2011
  • Plan for single EU online shopping law good for customers and UK retailers, says BRCPlan for single EU online shopping law good for customers and UK retailers, says BRCA new optional sales law that would apply throughout the EU is good news for customers and UK retailers, said the British Retail Consortium (BRC) The European Commisssion has published its proposals...Published - October 11, 2011
  • OFT acts against debt management businessesOFT acts against debt management businessesThe OFT has taken action against a further three debt management businesses as part of its ongoing enforcement work in the sector. The OFT has acted to stop London-based Money Advice Direct...Published - October 11, 2011
  • MPs query banks' restrictions on basic account customers using rivals' cash machinesMPs query banks' restrictions on basic account customers using rivals' cash machinesTwo of Britain's largest banks have been told by MPs to justify their restrictions on basic account customers using rivals' cash machines. The influential Treasury Select Committee has...Published - October 11, 2011
  • Defibrillators in Scottish shopsDefibrillators in Scottish shopsA scheme which will see life-saving devices installed in 40 stores in Scotland has been hailed by Health Secretary Nicola Sturgeon. The Semichem shop in Kirkcaldy is the first to have its staff...Published - October 11, 2011
Getting help, what to bring with you

Getting help. The information we need.

When you contact a North Ayrshire Citizens Advice Bureau for advice, either in person or telephone or email, it is vital that the adviser who deals with your problem has as much information about your case as possible.

Find out more about the details we may need to help resolve your problem quicker.

what to bring with you
Advice Line. Call freephone 0808 800 9060

Advice Line the new free telephone advice service

If you are struggling with debt, experiencing employment problems, worried about benefits or have any other problem, expert help is just a phone call away.

We have highly trained advisers on hand to take your call and help with any problems that you may have.

Call us on freephone 0808 800 9060. Calls are free from a BT landline. Charges may vary from other landline providers and mobile phones so please check before dialling.

find out more about Advice Line

Get a Benefits Health Check with NACAS

Benefit Entitlement Checks

Are you getting what you're entitled to?

Up to £16bn in income-related benefits and tax credits went unclaimed in Britain in 2009-2010.

You could be missing out on unpaid benefits. Call in to a North Ayrshire Citizens Advice Bureau today and we'll check your entitlement.

read more about maximising your income with a benefits entitlement check.

If you are facing redundancy visit a North Ayrshire Citizens Advice Bureau

Redundancy and leaving your job

Guide about redundancy rights and leaving your job.

Your employer has responsibilities to treat you fairly and follow the correct process if they are considering making redundancies. They should think about any alternatives to making you redundant. Get an overview of your rights if you are facing redundancy.

read more about redundancy and leaving your job

Help and advice on mortgage arrears or payment difficulties

Mortgage arrears or payment difficulties

Help with your mortgage

If you can't meet your mortgage repayments, or you're worried you might fall behind, contact your lender as soon as possible. Find out different ways in which you may be able to get help if you're in difficulty with your mortgage payments.

read more about mortgage arrears or payment difficulties

Help and advice on eviction

Are you facing eviction?

Information you need to know if you are facing eviction.

Landlords have to follow special legal procedures in order to evict tenants. This section tells you about the procedures they must follow and what your rights are.

Find out how a landlord can regain possession of their property and a tenant's rights against illegal eviction and harassment.

read more eviction

Training and benefits of volunteering

Training and benefits of volunteering

We are committed to ensuring our volunteers are fully trained and equipped for any role they undertake with us.

By ensuring you are trained not only prepares you for the role you are to undertake with us, but this can also look great on your CV.

read more about training and benefits of volunteering.

Help with energy costs for vulnerable customers.

Help with energy costs for vulnerable customers

If you are struggling to pay for your energy and worried about how you can heat your home there a number of ways we can help.

Energy companies provide free help for customers who struggle to pay their bills or heat their home. Read on to find out more about help for vulnerable customers.

read more about help with energy costs for vulnerable customers

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BBC News Scotland

BBC News - Scotland
The latest stories from the Scotland section of the BBC News web site.

Fans head for all-Edinburgh final
Fri, 18 May 2012 23:23:31 GMT
Tens of thousands of Hibs and Hearts will head to the national stadium in Glasgow for the first Scottish Cup Final between the Edinburgh sides in 116 years.

Contamination at Kinloss probed
Fri, 18 May 2012 16:46:25 GMT
RAF Kinloss is the focus of a new probe into radioactive contamination, linked to the use of "glow in the dark" paint on WWII aircraft.

Moffat to receive special Bafta
Sat, 19 May 2012 00:13:47 GMT
Doctor Who producer and Sherlock co-creator Steven Moffat is to receive a special prize at this year's Bafta TV awards, organisers announce.

Bomb squad alert on town streets
Fri, 18 May 2012 15:06:01 GMT
Streets in Banff are evacuated after the discovery of what police described as "materials" following concerns raised by a member of the public.

Kids' cardiac service criticised
Fri, 18 May 2012 12:25:37 GMT
An independent panel says cardiac services at Glasgow's Sick Children's Hospital "may be unsafe if critical staffing problems are not addressed".

Ticketus deal 'being terminated'
Fri, 18 May 2012 13:36:51 GMT
Charles Green says administrators at Rangers have told Ticketus they are terminating its contract over future ticket sales.

Dementia patient 'had 106 carers'
Fri, 18 May 2012 09:19:10 GMT
A woman claims her husband, who had dementia, was given 106 different carers in a single year.

Nat Fraser suspected wife affair
Fri, 18 May 2012 17:02:13 GMT
A man accused of murdering his wife told police investigating her disappearance he suspected she was having an affair.

Waiting cover-up figures revealed
Fri, 18 May 2012 17:51:35 GMT
Thousands of patients have been affected by the waiting times cover-up at NHS Lothian, it has emerged.

Player racially abused on Twitter
Fri, 18 May 2012 13:31:49 GMT
A student is ordered to carry out community service after admitting racially abusing an SPL footballer on Twitter.


Our Offices:
Arran CAB
Ormidale Sports Centre
Shore Road
Brodick
Isle of Arran
KA27 8DL
Tel: 01770 302 710
Irvine CAB
22A Eglinton Street
Irvine
KA12 8AS
Tel: 01294 278 051
Kilbirnie CAB
43 Main Street
Kilbirnie
KA25 7BX
Tel: 01505 682 830
Largs CAB
32-34 Boyd Street
Largs
KA30 8LE
Tel: 01475 673 586
Saltcoats CAB
87 Dockhead Street
Saltcoats
KA21 5ED
Tel: 01294 467 848

© NACAS. All rights reserved. NACAS is recognised as a charity by the Inland Revenue (Scotland), Number SC028222. The North Ayrshire Citizens Advice Service is a Company Limited by Guarantee Number 188819. Registered Office: 87 Dockhead Street, Saltcoats, KA21 5ED